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What are the options for seeing the film?

You can either Rent or Buy the film. Renting means we will send you a link to a page on this website, which is where the premiere will take place. You will be able to watch anytime within 2 weeks from the premiere, however many times you want! To rent the film, follow these steps:

  1. Select the 'Rent' option above and go through check out. This will involve creating an account on our website - make a note of the log in details!
  2. Check that you received an order confirmation email (it will be sent to the same email you used to sign up)
  3. On the day of the premiere, we will send you another email with a link to see the film. Use the log in details above to gain access.
Buying the video includes all of the above, and in addition, we will include a download link in the link to the premiere, so you can download the video file whenever you want.

How long before the show will I get the link?

We will send you the link at least 30 minutes before the premiere, but the video itself won't be available on the page until the premiere.

How do I get tech support?

Technology is hard and you don't have to fight this battle on your own! If you have any issue with the ticket purchase, access link, or the actual streaming, use the Contact form on this website to get in touch, or email jazzhandsprods@gmail.com or ana@jazzhandsprods.co.uk for assistance.

What is the refunds policy?

If you would like a refund for any reason, please email ana@jazzhandsprods.co.uk up to 2 hours before the premiere. You are eligible for a full refund for both renting and buying the film, if requested up to 2h before show time. However, no refund can be issued less than 2h to the premiere, or after the premiere.

What if I don't get the confirmation email or email with the link to the show?

Allow a couple of hours for the confirmation email to come through. If it still hasn't made it through, email jazzhandsprods.co.uk and we will do our best to help. We will send you the link to view the show at least 30 minutes ahead of the scheduled premiere time. If you have not received this email, please contact us on the email address above.

How long will tickets be on sale for?

We will continue to let new audience rent or buy the film until 1h before the premiere on the 26th of June.